Questions

Even if your home generates most of its electricity through solar panels, you remain connected to the utility grid. This connection ensures that you have reliable power when your panels aren’t producing enough electricity, such as during the night or on cloudy days.

If your energy consumption exceeds what your solar system produces at any given time, your home will automatically draw power from the grid to meet your needs. This may result in additional charges on your utility bill, including energy usage fees and potential fixed fees associated with maintaining your grid connection.

By monitoring your energy use and optimizing your solar system, you can maximize the electricity you generate while understanding the role the grid plays in keeping your home powered.

ES Solar proudly provides a 5-Year Production Guarantee to all of our Members. We guarantee that your solar system will produce the annual energy output provided to you after the official design is completed—or we will pay you the difference.

If your system does not produce the quoted annual kilowatt-hours (kWh/year, within a ±8% margin), ES Solar will compensate you for the shortfall. The reimbursement will be calculated using the average cost per kilowatt-hour charged by your utility over the previous 12 months, multiplied by the number of kilowatt-hours your system failed to produce.

The 8% margin of variance accounts for natural environmental fluctuations, such as changes in weather patterns, which are outside of ES Solar’s control.

When combined with our Lifetime Warranty, this production guarantee provides customers with one of the most comprehensive service and performance protections available in the solar industry.

Requirements & Terms

To qualify for the Production Guarantee, the following conditions apply:

• • The solar system must be installed by ES Solar.
  • The guarantee applies for five (5) years from the system’s initial power-on date.
    
    
  • The guarantee does not cover accidental, incidental, or intentional damage, including but not limited to:
    
    
    • Acts of God (such as earthquakes, severe storms, hail, etc.)
      
      
    • Damage resulting from neglect, misuse, or lack of proper care by the system owner.
      
      

• Any qualifying damage caused by the above events may void the production guarantee.
  
  

System Downtime

If the system experiences downtime due to manufacturer warranty repairs or equipment replacement, the production guarantee will be prorated to reflect only the time period during which the system was fully operational.

Production Review Process

After the system’s first full year of operation (365 days from initial power-on), customers may request a production review if they believe their system has underperformed.

• ES Solar will review the production data and confirm findings within five (5) business days of the request.

• If a production shortfall beyond the ±8% margin is verified, ES Solar will determine the appropriate reimbursement based on the calculation outlined above.

• Approved reimbursements may take up to 30 days to process and deliver.

Yes. At times when you consume more than you produce, power will be pulled from the grid to compensate for the difference. This ensures steady power in your home at all times.

The timeline from signing your agreement to completing your solar and backup battery installation typically ranges from 1 to 4 months. This can vary depending on several factors, including engineering design, utility approvals, and city permitting requirements.

After your purchase, your system goes through a detailed planning and approval process to ensure everything is designed safely and meets local regulations. The length of time can depend on how quickly permits are approved by your city, as well as scheduling availability for installation.

While some projects move faster, others may take a bit longer due to these external factors. Our team works closely with all parties involved to keep your project moving as efficiently as possible and will keep you updated every step of the way.

This will depend on your personal energy usage in your home/business. It’s best to get a quote with your unique usage, providing up to 12 months of power bills, to know what size of solar system is needed for your particular home/business.

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In order to always have power in your home, you’ll need to stay connected to the grid. This ensures that you have 3 pillars supporting your energy. Energy will first be taken from your solar panels, second from your battery, and lastly, if needed, from the grid.

It usually takes 1 day to install a full system. If our install crew runs into any issues that may make the install take longer, they’ll let you know what they ran into as well as schedule a day to come back and finish any remaining work.

The size of the battery system required to power a whole home depends on the energy needs of the home, including the number of appliances, lighting, heating, cooling, and other electrical devices used. A larger home with high energy consumption will require a larger battery system to provide backup power. Most homes only backup the essentials like lights, appliances, and Wifi.

Yes, you can add a backup battery to an existing solar system. Get a quote for that here.